Question 1

What forms of payment do you accept?

Accepted Answer

We accept major credit cards via PayPal, bank transfers via ATM, online banking, and by cash at any Thai bank.

Question 2

How much does Shipping and Handling Cost?

Accepted Answer

Shipping and handling is FREE on all orders anywhere in Thailand

Question 3

How long does it take to receive my order?

Accepted Answer

Shipping time is 1-4 business days from the time you pay for your order.  Bangkok and some other nearby areas are often overnight if you order before 2pm.    We will usually ship your order the same day, once payment is received.   We Ship at 2pm Monday through Saturday (excluding public holidays) and send tracking information usually by 6:00pm. Orders placed before 2pm (thai time) Mon-Sat, will be shipped the same day Orders placed after 2pm (thai time) Mon-Sat, will be shipped the following day

Question 4

Where can you ship?

Accepted Answer

We can ship to any address in Thailand including hotels by traceable EMS post or Kerry Express.

Question 5

Do you ship outside of Thailand?

Accepted Answer

Yes, we do currently ship to other countries.   If you would like product shipped to another country, then please contact us directly.   Shipping costs vary widely depending on destination, volume and speed. Therefore we prefer to understand your requirements in order to provide you with an accurate quote (and the most cost effective options).

Question 6

I am having issues checking out with PayPal, what can I do to complete my Payment?"

Accepted Answer

There are various reasons why your PayPal transaction may fail. The main reason is most likely because your account is from a country other than Thailand and you have not added your Thai shipping address to your PayPal profile. The easiest thing to do is to checkout using the payment option “offline payment” and then manually send your payment to us.   Refer to our PAYMENT SECTION for more details

Question 7

Where is my order?

Accepted Answer

Please refer to the tracking number we sent you for information about your package. You can track your shipment online by clicking here   If you shipped to a condo, office building or an estate and the tracking indicates delivered, you will most likely find your parcel was left with the staff or security office. “Carded” on the tracking information means the post office attempted to deliver the package and you can retrieve your parcel from the post office indicated on the tracking page.   If you are still unable to locate your package, then please contact us,  our friendly staff will be happy to help.

Question 8

Can I Order by Phone, email, line and Facebook?"

Accepted Answer

Yes, we do allow orders to be received manually using: Phone (+66)86-879-4350 Facebook,  Line application @le-felix Email: sales@le-felix.com   Please refer to our Contact Us page for contact details.

Question 9

How do I know your products are authentic?

Accepted Answer

We guarantee that all of our products are AUTHENTIC and of HIGH QUALITY. Le Felix is an ethical company, socially responsible and committed to delivery high quality products. Read OUR STORY to find out more about us.   Since it is our company and our brand "Le Felix" we control the manufacturing and supply chain processes to ensure high quality and efficiency.   High Quality, long term Sustainability and Honesty are more valued to us than profit. Infact, in 2014 we dontated all of our profit to charity.   If you have any questions or concerns regarding our products, then please feel free to contact us.

Question 10

Your shopping cart and checkout forms are not in my native language, how can I fix this?"

Accepted Answer

Our shopping cart language is determined by your default browser language preferences. Please change your browser language settings to match your native language. If your not sure how to do this, please google “change my browser language” for instructions.

Question 11

How can I become a Distributor or Retailer of Le Felix products?

Accepted Answer

We are always interested in building trustworthy and sustainable partnerships. We offer distributor pricing, along with promotional support and various advertising materials to help you successfully selling our products.    If you are interested to become a Distributor, Retailer or Sales Agent for our high quality products, then please contact us now.

Question 12

Can I pay cash on delivery?

Accepted Answer

Yes, if you stay at Thailand. we will delivery by kerry express with service charge 3% /bill.

Question 13

What forms of payment do you accept?

Accepted Answer

We accept major credit cards via PayPal, bank transfers via ATM, online banking, and by cash at any Thai bank. Click here to view our Payment Options section.

Question 14

Accepted Answer

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